Privacy Policy

1. Introduction

Valuend  is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services (“Services”) or visit our website (valuend.com) (“Website”). By using our Services or Website, you consent to the practices described in this policy.  

2. Information We Collect

We collect various types of information to provide and improve our Services.  

• Personal Information:
  
  • Contact information (e.g., name, address, email address, phone number).
  • Financial information (e.g., bank account details, transaction history).
  • Case-related information (e.g., details of the fraud or scam, supporting documents).
  • Identification information (e.g., copies of government-issued IDs).
• Technical Information:
  
  • IP address, browser type, and operating system.
  • Usage data (e.g., pages visited, time spent on the Website).
  • Cookies and tracking technologies (see Section 5).
• Communication Information:
  
  • Records of correspondence with us (e.g., emails, phone calls).

3. How We Collect Information

We collect information through various methods:

• Directly from you: When you provide information through our online forms, during phone calls, or via email.
• Automatically: Through cookies and tracking technologies when you visit our Website.
• From third parties: When necessary to provide our Services (e.g., from financial institutions with your consent).

4. How We Use Your Information

We use your information for the following purposes:

• To provide our Services:
  
  • Case evaluation and investigation.
  • Documentation preparation.
  • Negotiation with financial institutions.
  • Fund recovery.
• To communicate with you:
  
  • Providing updates on your case.
  • Responding to your inquiries.
  • Sending important notifications.
• To improve our Services:
  
  • Analyzing usage data to enhance our Website and Services.
  • Conducting research and development.
• To comply with legal obligations:
  
  • Meeting regulatory requirements.
  • Responding to legal requests.
• For security purposes:
  
  • Detecting and preventing fraud.
  • Protecting our systems and data.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website.

• Cookies: Small text files stored on your device that help us remember your preferences and track usage.  
  
   
• Tracking technologies: Tools like web beacons and pixels that collect information about your browsing behavior.
• Managing cookies: You can control cookies through your browser settings. However, disabling cookies may affect your experience on our Website.   

6. Disclosure of Your Information

We may disclose your information to:

• Service providers: Third-party vendors who assist us in providing our Services (e.g., IT support, payment processors).
• Financial institutions: When necessary to pursue fund recovery.
• Legal authorities: When required by law or to protect our rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets.  
  
   

We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.   

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.  

• Encryption: Using secure encryption to protect sensitive data.
• Access controls: Limiting access to your information to authorized personnel.
• Regular security assessments: Conducting regular security audits and assessments.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  

8. Data Retention  

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.  

9. Your Rights

You have the following rights regarding your personal information:  

• Access: You can request access to the information we hold about you.
• Correction: You can request to correct any inaccuracies in your information.
• Deletion: You can request to delete your information, subject to legal limitations.
• Objection: You can object to the processing of your information.
• Restriction: You can request to restrict the processing of your information.
• Data portability: You can request to receive your information in a portable format.

To exercise these rights, please contact us using the information provided in Section 11.   

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our Website. Your continued use of our Services or Website after the changes are posted constitutes your acceptance of the revised policy.  

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Emails: support@valuend.com, info@valuend.com
• Phone: +1 920 825 2132
• Address: 42 Oakwood Lane, Suite 203, Cedarville, OH 45314, USA

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Your Jurisdiction.