1. Introduction
Welcome to Valuend, a provider of refund recovery services. These Terms and Conditions (“Terms”) are a legally binding agreement between Valuend and you, the client (“Client,” “you,” or “your”). By using our services (“Services”) or accessing our website (valuend.com) (“Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.
2. Definitions
- Services: All refund recovery services provided by Valuend, including case evaluation, investigation, evidence gathering, documentation preparation, negotiation with financial institutions, and pursuing available avenues for fund recovery.
- Client: Any individual or entity engaging Valuend for the provision of Services.
- Fees: The processing fee and success fee (15% of recovered funds, plus applicable tax) charged by Valuend for its Services.
- Website: Valuend.com, including all associated pages and functionalities.
- Case: The specific instance in which a client seeks to recover lost funds through Valuend’s Services.
- Confidential Information: Non-public information shared between the Client and Valuend, including financial details, case-related data, and personal information.
3. Scope of Services
3.1. Valuend’s Focus: We specialize in refund recovery services to assist Clients in reclaiming funds lost due to scams, financial fraud, and unauthorized transactions.
3.2. Services Provided:
- Initial case evaluation to assess claim viability.
- Comprehensive investigations and evidence gathering.
- Preparation and organization of documentation supporting your case.
- Negotiation with financial institutions and relevant parties.
- Pursuit of legal and administrative avenues to recover funds.
3.3. No Legal Advice: Valuend does not provide legal, financial, or tax advice. We recommend seeking independent professional advice where necessary.
3.4. No Guarantee: While we use our best efforts, Valuend does not guarantee the recovery of funds, as outcomes depend on factors such as cooperation from financial institutions, availability of evidence, and legal conditions.
4. Client Obligations
4.1. Accuracy: You warrant that all information provided is accurate, complete, and truthful.
4.2. Cooperation: You agree to cooperate with Valuend by providing all required information and documentation in a timely manner.
4.3. Login Credentials: You are responsible for the security and confidentiality of any login credentials or access codes provided by Valuend.
4.4. Updates: Notify Valuend immediately of any changes to your contact information or relevant details affecting the recovery process.
4.5. Ethical Conduct: You agree not to engage in fraudulent, illegal, or unethical activities related to our Services.
4.6. Ownership: You confirm that you are the rightful owner of the funds you seek to recover or are authorized to act on behalf of the rightful owner.
5. Fees and Payment Terms
5.1. Processing Fee: A processing fee is charged to initiate the Case. This fee covers costs associated with the initial investigation, documentation, and administrative setup.
5.2. Success Fee: Upon successful fund recovery, Valuend charges a success fee of 15% of the recovered amount, plus applicable taxes.
5.3. Payment Timing: The processing fee is payable upon Valuend’s acceptance of your Case. The success fee is payable only after you have received the recovered funds.
5.4. Payment Methods: Payment methods will be specified by Valuend, and you agree to adhere to the payment terms provided.
5.5. Responsibility for Additional Costs: You are responsible for applicable taxes, bank fees, and other charges related to the use of our Services.
5.6. Fee Adjustments: Valuend reserves the right to modify its fee structure with prior written notice to Clients.
5.7. Refund: Should Valuend not recover any funds, the initial processing fee will be refunded to you.
6. Confidentiality and Data Protection
6.1. Confidentiality Commitment: Valuend will maintain the confidentiality and security of your Confidential Information.
6.2. Privacy Policy: We will handle your personal and financial information according to our Privacy Policy, which forms part of these Terms.
6.3. Third-Party Disclosure: We will not disclose your Confidential Information to third parties without your consent, except as required for the provision of our Services or as required by law.
6.4. Security Measures: Valuend implements reasonable security measures to protect your data from unauthorized access or disclosure.
7. Limitation of Liability and Disclaimer
7.1. Indirect Damages: Valuend is not liable for indirect, incidental, consequential, or punitive damages arising from your use of our Services.
7.2. Direct Damages: Valuend’s liability for direct damages is limited to the fees paid for Services in the specific Case that gives rise to the claim.
7.3. Third-Party Actions: Valuend is not liable for losses or damages resulting from third-party actions or omissions, including financial institutions or government agencies.
7.4. No Guarantee of Success: Valuend does not guarantee fund recovery, and you acknowledge that outcomes are uncertain.
7.5. Indemnification: You agree to indemnify Valuend against claims, losses, or damages resulting from your breach of these Terms or your use of our Services.
8. Termination of Services
8.1. Termination by Either Party: Either party may terminate this agreement with written notice.
8.2. Termination by Valuend: We may terminate the agreement immediately if you breach these Terms, engage in fraudulent activities, or fail to cooperate with our requests.
8.3. Fee Responsibility: Upon termination, you are responsible for any fees incurred up to the date of termination.
8.4. Refund: If Valuend terminates the agreement before recovering funds, the processing fee will be refunded.
9. Governing Law and Dispute Resolution
9.1. Governing Law: These Terms are governed by the laws of Your Jurisdiction.
9.2. Exclusive Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].
9.3. Dispute Resolution: Before pursuing legal action, both parties agree to attempt amicable resolution through good-faith negotiations.
10. Amendments to Terms
10.1. Right to Modify: Valuend reserves the right to modify these Terms at any time by posting updated Terms on our Website.
10.2. Acceptance of Changes: Continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.
11. Contact Information
If you have questions or concerns, contact us at:
- Emails: support@valuend.com, info@valuend.com
- Phone: +1 920 825 2132
- Address: 42 Oakwood Lane, Suite 203, Cedarville, OH 45314, USA
12. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Valuend, superseding any prior agreements.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
14. Assignment
Valuend may assign its rights and obligations under these Terms to a third party. You may not assign your rights or obligations without our prior written consent.
15. Waiver
Failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision by Valuend.
